September 22, 2015 – Bloomberg Business – by Christopher Palmeri — The refugee crisis in Europe is having an impact on cruise-ship travel in the region, according to Arnold Donald, chief executive officer of Carnival Corp., the world’s largest cruise-line operator.
Images of bodies washing ashore and refugees packed in rafts are having a psychological impact on customer behavior, Donald said in an interview Tuesday. Would-be guests are sharing their concerns in Carnival’s customer research and in questions posed to its call-center operators.
“They’re asking, ‘Do I want to go to sea and have my vacation disrupted?,’” Donald said. “‘What if the ship has to stop to pick up refugees? I don’t know who they are, what am I exposing myself to?’ There is a consternation.”
Carnival got 36 percent of its $15.8 billion in revenue from Europe last year. On Tuesday its shares fell fell after the company issued fourth-quarter guidance that missed analysts’ projections. Read More>>